RETURNS & REFUNDS
You have 30 days from your date of delivery of your Order to return items purchased online subject to meeting the conditions set out in this Returns and Exchanges section. We will issue a refund of the full face value of undamaged items duly returned (excluding the original delivery or Cash on Delivery charges) to you via your credit card or through online credits, depending on the method of purchase.
You will receive email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
An online purchase can be returned using one of the following methods:
- Contacting us by calling +971567829489 or through raising a request through our online form to arrange a free collection of the item from your delivery address in the UAE. However, if the returned item is found to be damaged the original invoice value will not be refunded.
The refund (excluding any delivery charges or Cash on Delivery charges) will be made via the same payment method used to make the purchase, except for orders paid for by Cash on Delivery for which refunds shall be made by crediting you with online credits and not cash that can be used for future online orders.
Bank Cards purchases (Credit/Debit) will be refunded against the bank card (credit/debit) used for the original purchase. These should be reflected on your credit card within 3-5 working days depending on your card provider. Online credits shall be reflected immediately on confirmation of refund.
REFUNDS WHERE THE PURCHASE WAS MADE WITH A CARD PAYMENT AND ONLINE CREDIT
Please note that where purchases were made using a card payment and online credit we will first refund any online credits used and then the extent there is any amount remaining to be refunded we will refund the bank card used for the purchase.
To exchange an item the existing item shall need to be refunded and a new order and purchase will need to be processed for the replacement item. The terms of the refund set out above shall apply to any refunds made for items that are being exchanged.
GENERAL CONDITIONS APPLICABLE TO ALL RETURNS AND REPLACEMENTS
- In order to qualify for an online refund all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt:
- unaltered, unused and in full saleable condition (or the condition in which they were received from us or our agents).
- in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned. Swimwear and underwear must have the original hygiene liner attached; and
- accompanied by the original Order confirmation.
- Please take care to preserve the condition of any product packaging as, for example, damaged boxes or unpacked packaged items may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
- Please note that for systems reasons, in order to receive an online credit, guest check out customers will need to create a Website Account and register their details with us.
- We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.