Frequently Asked Questions

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SHOPPING INFORMATION

Free delivery for all addresses all over Dubai and delivery charges of 25AED to all ther addresses within the UAE.

1-2 Days* for Dubai, Ajman and Sharjah.

1-3 Days* for other states within United Arab Emirates.

 

You can check the status of your order online by Track your order option. Alternatively you may contact our Customer Service Team +971-56-7829489 or email us at customersupport@shopzy.ae. Please provide your order number when making enquiries

Yes. The invoice will be dispatched to the billing email address.

If you wish to return or exchange a faulty or incorrectly supplied product(s) purchased through maccosmetics.ae, please see our RETURNS POLICY for step-by-step directions

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at +971567829489 for assistance.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. EMAIL US who will be happy to help find you a new favorite.

EMAIL US who will be happy to help find you an alternative to suit you or set you up with a notification when this product comes back into stock.

Go to our BESTSELLERS, to browse our Online Exclusives.

Having technical issues on the site? Trouble logging in? Account issues? Contact us +971567829489 and we will try our best to help you gain access. Alternatively fill out our Customer Service Form HERE and we will get back to you within 24 hours of submitting your query.

Our customer service operatives are eagerly awaiting your calls from 5pm – 12am (GST), 7 days a week: +971567829489.

If you have a question outside of these hours, kindly email us at CUSTOMERSUPPORT@SHOPZY.AE and we will promptly respond to you within 24 hours.

Applying an Promo Code

  • To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.
  • Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.
  • Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.
  • NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

Troubleshooting

  • Please ensure you are signed into your account at the time of placing the order before entering the promo offer code.
  • Check that your order does not contain any sale items, new launches, gift sets, or limited edition items.
  • Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.
  • NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer. If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy policy for additional information.

Please visit the Contact Us section if you have a complaint, or e-mail us at customersupport@shopzy.ae.

PAYMENT INFORMATION

The order process takes place on a secure server, making sure that no one else can read your information during and after submission. It’s essential to protect your hard earned money – to that end checks are carried out to verify that the card and the charge are valid. Once you’ve submitted your card details and information into the website, the ‘payment gateway’ takes over. This service handles the back-end communications of the transaction; it contacts the bank, reports back on the results and moves the money.

This only takes only a few seconds and begins by checking that the card number is valid. To decrease the possibility of fraud, it may also check to make sure that the address, name or CSV code match. Other tools for fraud detection that may be used includes 3-D Secure, bin blocking, card blocking, transaction caps, volume limits and fraud scoring.

wishlist is an excellent feature that allows shoppers to create personalized collections of products they want to buy and save them in their user account.

If your online order is not as expected, you can return the incorrect item(s). Just call us at +971567829489 and we would be happy to assist you.

Contact us within one hour of placing your order via our mobile number, +971567829489, and we will do our best to accommodate your request.

IMPORTANT: Our customer service team operate between 5pm – 12am.

You can track the status of your package shipping and deliveries online.

Access your order status and history by signing in to YOUR ACCOUNT. You can also reach us by phone+971567829489 or by email CUSTOMERSUPPORT@SHOPZY.AE.

Please see our PRIVACY POLICY for more information regarding how we collect, use and secure your personal information. If you have any questions on this, please do not hesitate to CONTACT US.

You can check the status of your order online. Alternatively you may contact our Customer Service Team +971567829489 or email us at CUSTOMERSUPPORT@SHOPZY.AE.. Please provide your order number when making enquiries.

Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track the progress of your order in your online account under ‘Track Your Order’ for delivery updates.

At Shopzy we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 30 days of receipt of your order, and return the relevant Products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.

Your right to return goods does not apply to goods made to your specification or which have been clearly personalised (eg by being engraved) or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

Please check our REFUND POLICY for more information.

Updated: 17th April 2022